Case Studies

Market Research and Analysis

 / 

Building Materials/Wood Products
Global payment technology company wanted to understand the market opportunity and strategic issues for capturing more B2B transactions

Client description:

Global payment technology company

Challenge: 

The client wanted to understand the market opportunity and key strategic issues for capturing more of the B2B large ticket payment transaction business in Canada. They recognized that economics or fee costs would be a stated barrier, so they desired to drill deeper into this issue to test price structures and incentive offerings, the impact on costs of goods sold, the importance of immediate receipt of funds, fees vs. discounts and factoring, the impact of electronic payment systems and procurement practices, the requirement for detailed data reporting, etc.

Methodologies: 

Extensive secondary research and 36 qualitative IDIs across the 5 different industry segments.

The result: 

The client received a detailed report that: • Profiled the industry sectors in terms of overall structure with particular emphasis on payment transaction volume and practices. • Characterized the current payment and purchasing transaction internal processes for representative companies in the sector. • Ranked and prioritized the sectors or MCCS in terms of size of opportunity, growth in opportunity, ease of penetration, and fit with the client’s business offering. • Determined the size of the addressable and viable market opportunity. • Estimated the winnable market opportunity. • Identified the systemic barriers to acceptance, the key drivers of value, and the overall attitudes and perceptions of key decision-makers in the payment and purchasing process.

Geographic scope

Canada

Industries involved 

Building Materials/Wood Products, Business Services, Financial / Insurance Services, Food and Beverage, Medical Device & Equipment

Services applied 

Concept Testing, Market Opportunity Study

Methodologies 

Qualitative Research

Practice area

Market Research and Analysis

Case studies

Related experience

Client needed to expand their valve product sales and installation business model with valve repair services. It was determined that an acquisition was the best method to enter this business due to the expertise and quality control manuals required.
Credit reporting agency wanted to enter the Asian market but did not know industry scope and scale or players in that arena. Client needed a market entry strategy capable of catapulting the company to market leader.
After experiencing a decline in sales and noticing a competitor’s success, furniture manufacturer needed a detailed competitive analysis in order to redefine elements in its strategic business plan.